Support
Warranty
Every iRest massage chair comes with a warranty and after-sales support. A premium chair is an investment we look after long after delivery.
Warranty period
Every iRest model carries a 24-month warranty from the date of purchase. As a consumer you also have the right to statutory conformity of goods under Slovenian law.
What the warranty covers
The warranty covers defects in materials and workmanship under normal home use.
It does not cover damage from misuse, work by unauthorised persons, external influences, or normal wear of the upholstery.
Service and spare parts
We provide in-house service and genuine iRest spare parts. Defects covered by the warranty are remedied at no cost to you.
Making a claim
To make a warranty claim, contact us at info@heko.si or via the enquiry form. Describe the fault and give the model and purchase date. We'll arrange inspection and repair.
Frequently asked questions
- How long is the warranty on an iRest massage chair?
- Every iRest model carries a 24-month warranty from the date of purchase.
- What does the warranty not cover?
- It does not cover damage from misuse, work by unauthorised persons, external influences or normal wear of the upholstery.
- Does the warranty affect my statutory rights?
- No. The warranty does not affect the statutory guarantee of conformity of goods you have as a consumer under Slovenian law.
- How do I make a warranty claim?
- Write to info@heko.si or send the enquiry form. Describe the fault and give the model and purchase date, and we will arrange inspection and repair.